At OK Win, your personal information is treated with the same care we give to your winnings. This Privacy Policy explains exactly what data we collect, why we collect it, how we store it, and what rights you have over it as a player in Bangladesh. We believe you deserve to know the full picture — no hidden clauses, no vague language.
Last Updated: January 2025
Language: English
Applies To: All OK Win Players
Contact: [email protected]
Privacy at a Glance
These are the core privacy principles that guide every decision we make about your personal data on the OK Win platform.
Every piece of data you send to OK Win — from your registration details to your deposit requests — is protected by 256-bit SSL encryption. This is the same standard used by major banks and financial institutions worldwide.
OK Win does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it when legally required or when it is strictly necessary to process your transactions.
OK Win does not store your bKash, Nagad, or Rocket account credentials on our servers. Payment processing is handled directly by the respective payment providers. We only retain transaction reference numbers for record-keeping purposes.
You have the right to access, correct, or request deletion of your personal data at any time. OK Win will process all data requests within 30 days. You can also opt out of marketing communications at any point through your account settings.
All OK Win player data is stored on secure, access-controlled servers. Access to personal data is restricted to authorised personnel only, and all internal access is logged and audited regularly to prevent unauthorised use.
In the unlikely event of a data breach that affects your personal information, OK Win will notify you within 72 hours of becoming aware of the incident. We will also take immediate steps to contain the breach and prevent further exposure.
OK Win is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "OK Win", "we", "us", or "our", it means the OK Win platform and the team responsible for operating it. Our platform is accessible at ok-win.casino.
OK Win acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can reach us at [email protected].
OK Win collects personal data in two ways: information you provide directly when using the platform, and information collected automatically through your use of the site. We only collect data that is necessary for the purposes described in this policy.
Information you provide directly:
Information collected automatically:
Plain language summary: We collect what you give us when you sign up, plus some technical data automatically. We do not collect anything beyond what is needed to run the platform safely.
OK Win uses your personal data for specific, legitimate purposes only. We do not use your data for anything beyond what is described below. The primary reasons we process your information are to operate the platform, keep it secure, and comply with legal obligations.
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone number, date of birth |
| Identity verification (KYC) | Government ID, name, date of birth |
| Processing deposits and withdrawals | Mobile wallet number, transaction references |
| Fraud prevention and security monitoring | IP address, device data, game activity |
| Customer support | Name, email, support communications |
| Sending promotional offers (with consent) | Email address, phone number |
| Responsible gaming compliance | Game activity, session data, self-exclusion preferences |
| Legal and regulatory compliance | All data as required by applicable law |
OK Win processes your personal data on the following legal grounds, depending on the purpose of the processing:
Your consent matters: You can withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting our support team.
OK Win does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.
All third parties with whom OK Win shares data are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the one for which it was shared.
OK Win uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players use the site so we can make it better.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the OK Win platform.
Cookie control: Most browsers allow you to view, manage, and delete cookies through the browser settings menu. Clearing cookies will log you out of your OK Win session.
OK Win retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Identity verification documents | Duration of account + 5 years after closure |
| Transaction records | 7 years (financial compliance requirement) |
| Game activity logs | 3 years from the date of each session |
| Support communications | 3 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn + 1 year |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As an OK Win player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond to all requests within 30 days.
How to make a request: Email us at [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We may need to verify your identity before processing the request.
OK Win is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made.
If you believe that a minor has registered on OK Win, please contact us immediately at [email protected] so we can take prompt action.
OK Win takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
While we take every reasonable precaution, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your OK Win account and to enable two-factor authentication for maximum protection.
The OK Win platform may contain links to third-party services such as payment providers. This Privacy Policy applies only to the OK Win platform. When you interact with a third-party service — for example, when completing a bKash transaction — you are subject to that provider's own privacy policy.
OK Win is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your OK Win account.
OK Win may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make a material change to this policy, we will notify you by email or through a prominent notice on the platform before the change takes effect.
The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically to stay informed about how OK Win protects your privacy. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.
Stay informed: Make sure your email address on file with OK Win is current so you receive notifications about any important changes to this Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way OK Win handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
Our support team understands the needs of Bangladeshi players and is always ready to help. Your privacy matters to us — do not hesitate to reach out if anything in this policy is unclear.
OK Win is built on trust. Your personal data is protected, your payments are secure, and your winnings are paid out fast — directly to your bKash or Nagad wallet. Create your free account today and experience gaming you can trust.
18+ only. Please play responsibly. Gaming involves financial risk.